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Customer Service

Smoochie Pooch is Northwest Indiana’s largest pet grooming service provider.  Our commitment is to provide the finest level of Pet Care service.  Smoochie Pooch has been in operation since 2009, now with four locations and four mobile vans.  We can provide the highest level of service and convenience to our customers. 

Job Brief

Smoochie Pooch hires enthusiastic, skilled, and customer driven Customer Service Representatives that are committed to high service expectations.  Direct customer interaction is required.  Courteous and professional customer service is expected at all times.  We experience extremely high call volume, and this position will require extensive phone time. 

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  • Timeline responses to customers via all channels of communication: phone, social media, live chat, email, and mail
  • Conduct follow up calls
  • Support incoming client services
  • Support outgoing client services
  • Handle Cash register
  • Handle public relations
  • Maintain the cleanliness of the retail/reception area, customer entrances. 

  • Knowledge of retail products and services
  • Assist customers with retail purchases

  • Answer phones and schedule appointments
  • Call customers daily to confirm next day’s appointments
  • Call late/No Show appointments
  • Make customer follow-up calls

  • Follow Smoochie Pooch standard 5S program performing 5S duties on a daily basis
  • Salon will always be clean, orderly and professional looking per 5S Guidelines
  • Janitorial duties such as cleanliness of bathrooms, kitchen area, and individual trash cans
  • Passionate about animals
  • Able to lift 70 pounds
  • Ability to handle large breed dogs
  • Ability to help assist hold animals for groomers and bathers when necessary
  • Great personality and ability to work with customers
  • Past experience working with cash
  • Have good verbal and written communications skills
  • Compassionate behavior with pets
  • Outgoing personality
  • Ability to manage multiple tasks
  • Detail Orientated
  • Ability to work independently
  • Cooperation and support of team members