Career Opportunities

About Us

Smoochie Pooch is Indiana’s fastest growing pet grooming salon. With locations in Portage, Crown Point, Valparaiso, and Fort Wayne we offer very clean, upscale facilities for both dogs and cats. Wanting to work in mobile grooming? We offer a fleet of mobile units as well.

We have top of the line grooming equipment to make your job easier like; electric tables, and K9 II dryers. We have a separate room for bathing and drying in all of our locations.

Benefits

Unpaid time off
Medical Insurance Reimbursement
Vacation up to 3 weeks
Holiday pay, Thanksgiving, Christmas, New Years, and 4th of July
401k
Pettech CPR certifications
Continuing Education through seminars and hands-on
learn2groomdogs.com membership
Uniform

Positions Available

Director of Grooming Operations
Jr. Groomer (2-Valparaiso and Portage)
Sr. Groomer (Valparaiso)
Mobile Groomer (2)
Grooming Manager
Groomer Apprentices (2-Crown Point in February)

Positions not open at this time. Check back again soon

Groomer Skills:

Compassion and patience for pets
Friendly, outgoing personable approach with owners
Physical stamina
Detailed oriented, knowledge of breed standards
Active listening skills
Willing to grow, learn, and take advice
Ability to handle constructive criticism

Grooming Responsibilities:

Provide bathing and grooming services per customer expectations and breed standards
Provide value added services including retail and add-ons
Rebook customer with next appointment
Update Pet card for warnings, specific instructions and customer suggestions
Meet customers on-time expectations and be on time to work per approved schedule
Groom to capacity levels
Sanitize equipment after each groom
Provide on-site coaching to bathers

Customer Service Responsibilities:

Meet with customers to determine their pet’s needs and their expectations
Meet with customer to explain services provided and any concerns about Pet’s health
Schedule appointments – Rebooks and Walk-Ins
Present finished groom on pet to customer and confirm groom meets expectations

Grooming Capabilities:

Follow Smoochie Pooch standard grooming and bathing processes
Inspect pets for parasites, injuries, or disease and notify owners
Ability to strip matted pets
Ability to deshed dogs
Ability to provide good quality grooms
Ability to handle hard to manage pets in a calm and professional demeanor
Ability to groom 6+ pets per shift
Maintain 70% rebook rate

5S Responsibilities:

Follow Smoochie-Pooch standard 5S program performing 5S duties on a daily basis
Salon will always be clean, ordering and professionally looking per Brand Guidelines
Janitorial duties such as kitchen, bathroom and individual trash
Present finished groom on pet to customer and confirm groom meets expectations

Qualifications:

Bathing and grooming experience
Able to lift 70 pounds
Ability to handle and work with large breed dogs
Able to meet daily grooming/bathing requirements
Great personality and ability to work with customers

Customer Service Representative

Customer Service Responsibilities:

Meet with customer to explain services provided and any concerns about Pet’s health
Answer phones and schedule appointments
Call customers daily to confirm next day’s appointments
Call late/No Show appointments
Make customer follow-up calls
Support incoming client services
Support outgoing client services, take photos of pets with selfie wall
Handle Cash register
Handle public relations
Maintain the cleanliness of the retail/reception area, customer entrances and hallway

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Career Opportunities

About Us

Benefits

Positions Available

Positions not open at this time. Check back again soon

Groomer Skills:

Grooming Responsibilities:

Customer Service Responsibilities:

Grooming Capabilities:

5S Responsibilities:

Qualifications:

Customer Service Representative

Customer Service Responsibilities:

About Us

Pet Grooming Locations

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Working Hours